Good service. Good quality. Timelines slightly behind schedule. Overall satisfied and would work with JSR again.
My wife and I had our two bedroom apartment renovated by JSR Builders October-December 2022.
Work included kitchen, bathroom, laundry, common area floors and storage in the bedrooms.
JSR were effective and efficient during the initial consultation and scoping of works. We had a tight timeline in order to attain strata approval, that JSR were helpful in achieving.
We had one project manager for ~2/3 of the project, and another for the final 1/3. Both were professional and diligent at answering or investigating any queries.
Communication was mostly proactive and effective. Where there were two minor miscommunications, JSR either rectified the issue themselves, or offered to do so at no extra cost
Project timelines (12 weeks) were slightly behind estimate (8 weeks). JSR provided an initial estimate of 8 weeks, with the caveat that this assumed no unforeseen issues or delays. We had ~1 week of delays due to an issue with strata, and ~1 week of delay as we requested additional painting. We wonder whether an estimate of 10 (or 12 to be safe) weeks would have been more realistic. This would have helped us plan our alternative accommodation better.
We have been very happy with the quality of the construction and finish. There were a few minor items that we brought to the attention of JSR when we moved in, that were resolved within a matter of days
Overall, we are grateful for the work by JSR, are happy with the outcome and would recommend to friends and family
(Would have been 4.5 stars, but google only allows full stars)
Alex Fitzpatrick - A Google Review